Privacy Practices
Effective Date: June 18, 2026
This Notice of Privacy Practices describes how certain health information may be used and disclosed in connection with telehealth-related services available through Peptela.
Our Role
Peptela operates a telehealth-related platform and may work with independent licensed medical providers, provider networks, pharmacies, technology vendors, and support services. Medical care, if provided, is delivered by licensed medical professionals or provider networks, not by Peptela directly.
Health Information
When you complete an intake form, create an account, communicate with support, or participate in provider review, you may provide health-related information. This may include medical history, current medications, allergies, treatment goals, eligibility information, and other information relevant to provider review.
How Information May Be Used
Health-related information may be used to:
Review intake submissions
Support provider evaluation
Determine whether treatment may be appropriate
Coordinate pharmacy processing when applicable
Provide customer support
Send transactional updates and refill reminders
Maintain records
Comply with legal, regulatory, and safety obligations
How Information May Be Shared
Information may be shared with parties involved in providing or supporting services, including healthcare providers, provider networks, pharmacies, payment processors, technology vendors, communication platforms, support teams, and compliance-related service providers.
Your Rights
Depending on applicable law and the parties involved in your care, you may have rights to access, request correction of, or request restrictions on certain health-related information. You may contact us for assistance, and where appropriate, requests may be routed to the relevant provider network or covered entity.
Safeguards
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed to be completely secure.
Questions
For questions about privacy practices, contact: Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].
For California Residents
Effective Date: June 18, 2026
This California Privacy Notice supplements our Privacy Policy and applies to California residents where applicable.
Personal Information We May Collect
We may collect personal information such as name, email address, phone number, address, date of birth, account information, billing information, order information, intake information, device information, IP address, website activity, and communications with us.
How We Use Personal Information
We may use personal information to operate our website and services, process intake forms, support provider review, process payments, provide order updates, send communications, respond to support requests, improve services, prevent fraud, comply with legal obligations, and maintain records.
Sharing Personal Information
We may share personal information with service providers and partners who help us operate our platform, including technology providers, payment processors, email and SMS providers, analytics providers, support platforms, healthcare provider networks, pharmacies, and fulfillment partners. We do not sell personal information to advertisers. We may use cookies, pixels, and similar technologies for analytics, attribution, and website performance.
Your California Privacy Rights
Subject to applicable law, California residents may have the right to:
Request access to personal information
Request deletion of personal information
Request correction of inaccurate information
Request information about how personal information is used or disclosed
Opt out of certain sharing or targeted advertising practices where applicable
Not be discriminated against for exercising privacy rights
How to Make a Request
To submit a California privacy request, contact us at: Email: help@peptela.com. Phone: [Peptela support phone]. We may need to verify your identity before processing certain requests.
Authorized Agents
California residents may designate an authorized agent to make a privacy request on their behalf. We may require proof of authorization and identity verification.
Contact Us
Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].
Privacy Policy
Effective Date: June 18, 2026
Peptela (“Peptela,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an intake form, create an account, communicate with us, or use our telehealth-related services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, date of birth, shipping address, billing information, health-related intake information, order information, and communications with our support team. We may also collect technical information automatically, including IP address, browser type, device information, pages visited, referral source, and analytics or advertising identifiers.
How We Use Information
We use information to operate our website and services, process intake forms, support provider review, communicate with you about your inquiry or account, process payments, provide order and shipping updates, send refill reminders, respond to support requests, improve our services, comply with legal obligations, and prevent fraud or misuse.
Email and SMS Communications
By submitting your contact information through our website, intake form, account creation flow, checkout, or other opt-in process, you consent to receive communications from Peptela related to your inquiry, account, provider review, checkout, order status, refill reminders, support, and related patient lifecycle updates. SMS messages may include transactional and service-related reminders. Message and data rates may apply. You may opt out of SMS by replying STOP. You may opt out of marketing emails by using the unsubscribe link in applicable emails.
Sharing of Information
We may share information with service providers and partners who help us operate our platform, including technology providers, payment processors, email and SMS providers, analytics providers, customer support tools, healthcare provider networks, pharmacies, and fulfillment partners. We do not sell your personal information to advertisers. We may disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer.
Health Information
Certain health-related information may be collected as part of your intake and care process. Healthcare services may be provided by independent licensed medical providers or provider networks. Their use of protected health information may be governed by applicable healthcare privacy rules and separate notices of privacy practices.
Cookies and Tracking
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, measure performance, understand user behavior, and improve our services. You can control cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Your Choices
You may request to update, access, or delete certain personal information by contacting us. You may unsubscribe from marketing emails using the unsubscribe link and opt out of SMS by replying STOP.
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
Contact Us
If you have questions about this Privacy Policy, contact us at: Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].