Refund Policy
Effective Date: June 18, 2026
This Refund Policy explains how refunds, cancellations, and order-related issues are handled by Peptela.
General Policy
Refund eligibility depends on the status of your intake, provider review, prescription approval, pharmacy processing, order fulfillment, shipping, and applicable service terms. Submitting payment does not guarantee approval for treatment. Provider review may be required before any treatment is approved.
Before Provider Review or Processing
If your order has not yet been reviewed, approved, prescribed, processed by a pharmacy, or fulfilled, you may contact support to request cancellation or refund review.
After Provider Approval or Pharmacy Processing
Once an order has been approved, prescribed, submitted to a pharmacy, compounded, processed, shipped, or fulfilled, refunds may be limited or unavailable. This is because medical, pharmacy, and fulfillment services may already be in progress or completed.
Denied or Ineligible Cases
If a licensed provider determines that treatment is not appropriate, we may provide a refund or alternative resolution depending on the status of services already rendered and any applicable consultation, processing, or administrative fees.
Subscriptions and Refills
Subscription or refill plans may renew according to the billing terms shown at checkout or in your account. You are responsible for cancelling or modifying subscriptions before renewal when applicable. Once a refill has been processed, approved, submitted to a pharmacy, or shipped, refunds may be limited or unavailable.
Shipping Issues
If an order is lost, damaged, delayed, or otherwise affected during shipping, contact support as soon as possible. Resolution may depend on carrier records, pharmacy policies, and order status.
Chargebacks
Please contact support before initiating a chargeback. We are happy to review billing concerns, order status, eligibility, and refund requests.
Contact Us
Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].
Medical Consent
Effective Date: June 18, 2026
This Medical Consent describes important information about telehealth services, provider review, prescriptions, compounded medications, and your responsibilities as a patient or prospective patient.
Telehealth Consent
By using the Peptela website, submitting an intake form, creating an account, or continuing with provider review, you consent to receive services through telehealth when available and appropriate. Telehealth may include online intake forms, asynchronous review, electronic communications, phone or video communication, medical record review, treatment recommendations, prescription decisions, refill review, and follow-up communications.
Provider Relationship
Submitting an intake form or completing checkout does not automatically create a provider-patient relationship and does not guarantee treatment approval. A provider-patient relationship, if established, is determined by the licensed provider or provider network involved in your review.
No Emergency Care
Telehealth services through this platform are not for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.
Your Responsibilities
You agree to provide accurate, complete, and current information, including medical history, medications, allergies, conditions, prior treatments, and relevant health updates. You understand that inaccurate or incomplete information may affect provider review and treatment safety.
Risks and Benefits
All medical treatments involve potential risks, benefits, side effects, and limitations. You should ask questions and review any medication instructions, warnings, contraindications, and provider guidance before beginning treatment.
Compounded Medications
Some medications may be compounded. Compounded medications are not FDA-approved and are not evaluated by the FDA for safety, effectiveness, or quality. Prescribing decisions are made by licensed providers when clinically appropriate.
Pharmacy and Fulfillment
If prescribed, medications may be dispensed by licensed pharmacies or pharmacy partners. Processing and shipping timelines may vary based on provider review, pharmacy availability, shipping carriers, and other factors.
Communication Consent
You consent to receive communications related to your intake, provider review, account, treatment status, order updates, refill reminders, support, and related services by email, SMS, phone, or other available communication methods.
Contact Us
Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].
Bill of Rights
Effective Date: June 18, 2026
At Peptela, we believe patients and prospective patients should understand their rights when using telehealth-related services.
You Have the Right To:
Receive clear information about the telehealth process, including intake, provider review, payment, pharmacy processing, shipping, and follow-up.
Ask questions about your care, treatment options, potential risks, potential benefits, medication instructions, side effects, and alternatives.
Provide accurate and complete medical information so licensed providers can make informed decisions.
Be informed that submitting an intake form or payment does not guarantee treatment approval or a prescription.
Be treated respectfully and without discrimination.
Request support regarding your account, order status, refill timing, billing questions, or general service questions.
Opt out of marketing communications and SMS messages as permitted by applicable law and platform functionality.
Understand that telehealth is not appropriate for emergencies and that emergency care should be obtained by calling 911 or seeking immediate in-person medical attention.
Understand that individual results vary and that testimonials or examples do not guarantee results.
Request information about privacy practices, data handling, and how your information may be used or shared.
Your Responsibilities
You are responsible for providing truthful, complete, and current information, following provider instructions, reviewing medication information, asking questions when needed, and seeking urgent or emergency care when appropriate.
Contact Us
Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].
Terms and Conditions
Effective Date: June 18, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Peptela website, intake forms, account features, checkout pages, communications, and related services. By using our website or submitting information, you agree to these Terms.
Telehealth Platform
Peptela operates as a telehealth platform that connects users with healthcare-related services, provider review, and related support. We do not guarantee that any individual will qualify for treatment, receive a prescription, or obtain a specific medication. Licensed medical providers are responsible for determining whether treatment is appropriate based on the information provided, applicable medical judgment, and clinical guidelines.
No Emergency Care
Our website and services are not intended for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.
No Guarantee of Results
Individual results vary. Any references to outcomes, testimonials, or customer experiences are not guarantees of results. Treatment eligibility, effects, side effects, timelines, and outcomes vary by individual.
Eligibility
You must be at least 18 years old to use our website and services. You agree to provide accurate, current, and complete information. Providing false, misleading, or incomplete information may result in denial of services or cancellation of an order.
Intake, Provider Review, and Prescriptions
Submitting an intake form or completing checkout does not automatically create a provider-patient relationship and does not guarantee approval. Provider review may be required before treatment is approved. If prescribed, medications may be dispensed by licensed pharmacies or pharmacy partners.
Compounded Medications
Some medications or formulations may be compounded. Compounded medications are not FDA-approved and are not evaluated by the FDA for safety, effectiveness, or quality. Use of compounded medication is subject to provider review and pharmacy availability.
Payments and Billing
You agree to provide accurate payment information and authorize charges for purchases, subscriptions, consultations, or related services selected through the platform. Pricing, billing frequency, and included services will be shown at checkout or in the applicable offer.
Refunds and Cancellations
Refund eligibility may depend on the status of provider review, pharmacy processing, order fulfillment, and applicable policies. Once an order has been approved, processed, prescribed, shipped, or fulfilled, refunds may be limited or unavailable. Please contact support for assistance.
Communications Consent
By submitting your contact information, you consent to receive email, SMS, phone, and other communications related to your inquiry, intake, account, checkout, provider review, order status, refill reminders, support, and related services. Message and data rates may apply. You may opt out of SMS by replying STOP and may unsubscribe from marketing emails using the unsubscribe link where applicable.
User Responsibilities
You agree not to misuse the website, submit false information, interfere with platform security, attempt unauthorized access, or use the services for unlawful purposes.
Third-Party Services
We may use third-party service providers, including technology platforms, provider networks, pharmacies, payment processors, communication tools, analytics tools, and fulfillment partners. We are not responsible for third-party websites or services outside our control.
Limitation of Liability
To the fullest extent permitted by law, Peptela and its affiliates, service providers, officers, employees, and partners are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or services.
Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services means you accept the updated Terms.
Contact Us
If you have questions about these Terms, contact us at: Peptela. Email: help@peptela.com. Phone: [Peptela support phone]. Address: [Peptela registered business address].